If you’re looking to return your order for whatever reason, we're here to help! We offer free returns within 30 days of receiving your order. You will get a refund for the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
Your steps should be laid out clearly.
- Contact our Customer service email ：firstname.lastname@example.org and provide your order ID.
- Choose the products you wish to return from your order.
- Send all items back to our warehouse.
Warehouse receiving address:
Receiving company: Haocrown Optoelectronic Technology Co., Ltd
Street: 4th floor, building D, Shenguan Intelligent Manufacturing Industrial Park, No. 6, Qingfeng West Road, Sijia village, Shijie Town, Dongguan City
City: Guangdong, dongguan
Tel: +86 18124396726
Return for personal reasons is not supported in the following cases:
- Any goods not sold on this website;
- The product has been used or damaged / label / original protective film has been removed / product size has been changed;
- Exceeding the acceptance time limit (if the customer service is not contacted within 30 days after signing in, the after-sales application will not be allowed);
- Due to force majeure during transportation, the goods are slightly damaged, but normal use is not affected;
- Any product quality problems caused by the abnormal use and storage of customers;
- Goods in gift bags or suits cannot be returned in part;
- Other goods that do not support the return of goods according to the law or the detailed rules of this website and the commodity details page shall not be returned.
All goods of the mall are sent out from China. If you cannot use or affect the normal use due to non-human reasons during the use process after you sign in:
1 YEAR WARRANTY Please Contact with Us if You Have any Concerns.
As the United States can not provide maintenance services, you can contact other regular repair points for repair. After repair, you can contact our customer service with a formal invoice. Our customer service will reimbursement this part of the cost for you. However, please note that the maintenance cost should not exceed 10% of the price of the commodity. If the excess is exceeded, you should bear it by yourself.
Please forgive us for any inconvenience.